Refund and Returns Policy JL Bradshaw, 1895 Ltd.

Effective Date: October 4, 2024

At JL Bradshaw, 1895 Ltd., we aim to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we have developed a returns and refunds policy that is fair, transparent, and easy to understand. Please read the details below to understand how to initiate a return, the conditions that apply, and how refunds are processed.

1. Eligibility for Returns

We accept returns for most products within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Proof of purchase (such as your order confirmation or receipt) must be provided.
  • Certain products such as custom orders, perishable items, and clearance or final sale items are not eligible for return or refund.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us: Send an email to sales@jlbradshaw.com with your order number, the item(s) you wish to return, and the reason for the return.
  2. Return authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number along with return instructions.
  3. Shipping: Pack your item securely and include the RMA number inside the package. Ship the product back to us at the following address:JL Bradshaw, 1895 Ltd.
    678 Erie Street,
    Stratford, Ontario,
    N4Z 1A2, Canada.Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., incorrect or defective item).

3. Return Shipping Costs

Customers are responsible for return shipping costs, unless:

  • The item is defective, damaged, or incorrect.
  • We will provide a prepaid return label if the return is due to our error.

Please note that original shipping fees are non-refundable unless the return is due to an error by JL Bradshaw, 1895 Ltd.

4. Inspection and Refunds

Once we receive your returned item, we will inspect it to ensure it meets the conditions outlined above. Upon approval, refunds will be processed as follows:

  • Refund method: Refunds will be credited to your original method of payment.
  • Processing time: Please allow up to 7-10 business days for the refund to appear in your account after the return is processed.
  • Partial refunds: If the returned item shows signs of use, is missing original packaging, or is not in its original condition, only a partial refund may be issued.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

6. Non-Returnable Items

Certain items are final sale and cannot be returned or refunded, including:

  • Custom-made or personalized products.
  • Clearance and final sale items.
  • Perishable goods.

Please carefully review product descriptions and order details before purchasing these items.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at sales@jlbradshaw.com with your order number and photos of the damaged item. We will provide instructions on how to proceed with a return or replacement.

8. Restocking Fee

In certain cases, a restocking fee of up to 15% may be applied, especially for returns of large or bulky items, or returns that do not meet the eligibility criteria. We will inform you if this applies when you request a return.

9. Contact Information

If you have any questions or need assistance with a return, please do not hesitate to contact us:

  • Email: sales@jlbradshaw.com
  • Phone: [Your contact number, if applicable]
  • Mail: JL Bradshaw, 1895 Ltd., 678 Erie Street, Stratford, Ontario, N4Z 1A2

We are here to help and want to ensure your shopping experience with JL Bradshaw is smooth and satisfactory.

By making a purchase from jlbradshaw.ca, you agree to this Refunds and Returns Policy. We reserve the right to update or modify this policy at any time. Please review it periodically to stay informed of any changes.

Thank you for choosing JL Bradshaw, 1895 Ltd.!